← Tochato

Getting started with Tochato

Technical hiccups happen. Here's how to get your first video chat running smoothly, plus fixes for the most common camera, connection, and account issues. Looking for questions about how Tochato works as a product? That's over on our FAQ page.

Starting your first video chat

  1. Create your profileOpen Tochato and set up your profile — it only takes a minute.
  2. Allow camera & microphoneSay yes when your browser or device asks for camera and microphone access — Tochato cannot connect you on video without both.
  3. Tap Start a ConversationWait a few seconds while we find someone to match you with from around the world.
  4. Say helloThat is really it. There is no script and nothing else to set up first.

Camera or microphone not working

  • Check your browser or app settings to make sure Tochato has camera and microphone permission — this is the single most common fix.
  • Close other apps or browser tabs that might already be using your camera; most devices only let one app use it at a time.
  • Refresh the page or fully restart the app, then try again.
  • Still stuck? Restarting your device clears up almost every permissions-related issue.

Connection & video quality

  • Switch between WiFi and mobile data if video looks frozen or blurry.
  • Move closer to your router if you are on WiFi — video chat needs a steadier connection than most browsing.
  • Close other apps competing for your bandwidth, like large downloads or another video call, while you chat.

Account questions

If you're having trouble signing in, double check you're using the same sign-in method you used originally.

If something looks wrong with your profile, or you can't get back into your account at all, the fastest fix is reaching out through in-app support so a real person can look at your specific case.

Still stuck? Quick answers

Why is my video not showing up for the other person?

Camera permission is the most common cause. Check your browser or device settings first, then confirm no other app is currently using your camera.

Why does my video freeze or lag?

This is almost always a connection issue. Try switching networks, moving closer to your WiFi router, or closing other apps using your bandwidth.

I cannot sign in — what do I do?

Double check you are using the same sign-in method you used originally. If it still does not work, reach out through in-app support so a real person can look at your specific case.

How do I actually contact support?

Look for the support or contact option inside the app — that is the fastest way to reach a real person about your specific issue.

For questions about how matching and conversations actually work, see our FAQ or how Tochato works. If you ever feel unsafe during a chat, our safety guide covers what to do.

Ready to try again?

Most hiccups take less than a minute to fix — then you're right back to meeting someone new.

Start a Conversation